- From December 1st 2021 entry requirements to Spain have changed. Please visit https://travelsafe.spain.info/en/ to find out the latest applicable information.
- Temporarily reduced or closed services/facilities
- Check-in Guide
- Keeping Safe at Resorts
- Para tu seguridad y salud

From December 1st 2021 entry requirements to Spain changed. Please visit https://travelsafe.spain.info/en/ to find out the latest applicable information.

Anti-Social Behaviour: Any anti-social behaviour that affects the family-friendly atmosphere of the resort will not be tolerated. Resort management reserves the right to refuse check in or terminate your stay were any guest(s) is displaying abusive or disruptive behaviour that could cause harm or a disturbance to other guests or staff including damage to the property or affecting the enjoyment of guests. In the event such action is taken, resort management will have no further liability or obligation to you and no refunds will be given.

Due to the nature of our resorts, please note that they are not suitable or recommended for stag/bachelor, hen/bachelorette or similar parties.

Hotel Guests Only: Bookings of five or more rooms are subject to the group booking terms and conditions. Full payment must be made 30 days prior to the arrival date. No cancellations or refunds are permitted once booked. Due to COVID 19 restrictions, group bookings can only be processed if they adhere to regional or national rules and mandates.

For Hotel Guests only, the resort requires a valid credit card to charge a refundable security deposit of €100 per apartment upon check in. For Members of THE Club® the deposit is €0.01. Your deposit will be refunded at the end of your stay upon inspection of your apartment(s) however please note the funds will only appear in your account once processed by your financial institution.

Upon check in all guests occupying the unit (incl. children) must present a valid form of ID along with confirmation of your reservation.

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. One child under 24 months old is included in the occupancy level for your apartment. Under no circumstances can the maximum occupancy level be exceeded.

Late Arrival: If you intend to arrive later than midnight on your arrival date please notify the resort as soon as possible or your reservation will be deemed as a ‘no show’ and may be cancelled.

All apartments are self-catering. Sofa beds will not be made up on arrival. Apartments are not cleaned daily during your stay - a cleaning schedule will be provided upon check in.

Special requests for specific apartments cannot be guaranteed. The hotel/resort will try to accommodate your requests based upon availability at the time of your apartment assignment at check-in.

A hire car is highly recommended, especially in low season.

Free Wi-Fi is available throughout the property.

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