"Mandatory mask policy: All team members indoors at the Cancun Resort are required to wear face masks except when eating or drinking whether they are vaccinated or not. To help us keep space between groups and prevent crowding, we ask that you please limit the number of people coming into the lobby for check-in."


Member Day-use reservations will not be honored at the Cancun Resort Las Vegas from April 7, 2020 through September 7, 2020, due to high occupancy. If you have any questions or would like to book your Day-Use reservation outside of this time period, please contact the Member Reservations department. Please note: all Day-Use reservations must be booked in advance, we will not honor walk ins!


The fitness center hours are currently reduced to 9:00 AM - 5:00 PM


The back pool and water slides will be closed from October 1-31, 2020 for maintenance. The main pool will remain open from 10am to 6pm during this time-frame.


"The Main Pool: 10:00 AM to 7:30 pm The Back Pool and Slides: 10:00 AM to 6:00 pm Spas/Hot Tubs: 10:00 AM - 7:30 PM Fitness Center: 6:00 AM - 6:00 PM Daily BBQ Area: 10:00 AM - 8:00 PM Daily Caribe Lounge: 9:00 AM - 7:00 PM Upon using your room key to enter the pool gate, a pool attendant will ask for your Villa Number to determine how many wristbands to distribute based on the size of your room (a 1-bedroom will get 4 wristbands and 2-bedrooms and Penthouse Villas will get 6). Each day new wristbands will be distributed in a different color to differentiate between days. Should it break or get lost, simply show your room key to the attendant for a replacement band. Additionally, we are pleased to offer 2 towels per person/per day for use at the pool. Each person must request and receive their own towels, unfortunately, we cannot distribute towels for anyone not present to receive them. **Please be advised that only registered guests o


At this current time the loyalty early check in at 2pm in unavailable until further notice.


Be sure to visit the resort’s Concierge to receive your Diamond Greenback everyday savings program while on vacation.