"Mandatory mask policy: All team members indoors at the Cancun Resort are required to wear face masks except when eating or drinking whether they are vaccinated or not. To help us keep space between groups and prevent crowding, we ask that you please limit the number of people coming into the lobby for check-in."


Day-Use applies to MGV members only. Day Use: Following government guidelines and measures to limit occupancy in common areas, we will not be accepting or honoring day use reservations for the remainder of 2020. We appreciate your understanding during this unprecedented time.


Mandatory mask policy: All team members & guests indoors at the Cancun Resort are required to wear face masks. Anyone who refuses to wear a mask, after being asked, will be directed to leave the property.


Member Day-use reservations will not be honored at the Cancun Resort Las Vegas from April 7, 2020 through September 7, 2020, due to high occupancy. If you have any questions or would like to book your Day-Use reservation outside of this time period, please contact the Member Reservations department. Please note: all Day-Use reservations must be booked in advance, we will not honor walk ins!


The fitness center hours are currently reduced to 9:00 AM - 5:00 PM


The back pool and water slides will be closed from October 1-31, 2020 for maintenance. The main pool will remain open from 10am to 6pm during this time-frame.


"The Main Pool: 10:00 AM to 7:30 pm The Back Pool and Slides: 10:00 AM to 6:00 pm Spas/Hot Tubs: 10:00 AM - 7:30 PM Fitness Center: 6:00 AM - 6:00 PM Daily BBQ Area: 10:00 AM - 8:00 PM Daily Caribe Lounge: 9:00 AM - 7:00 PM Upon using your room key to enter the pool gate, a pool attendant will ask for your Villa Number to determine how many wristbands to distribute based on the size of your room (a 1-bedroom will get 4 wristbands and 2-bedrooms and Penthouse Villas will get 6). Each day new wristbands will be distributed in a different color to differentiate between days. Should it break or get lost, simply show your room key to the attendant for a replacement band. Additionally, we are pleased to offer 2 towels per person/per day for use at the pool. Each person must request and receive their own towels, unfortunately, we cannot distribute towels for anyone not present to receive them. **Please be advised that only registered guests o


At this current time the loyalty early check in at 2pm in unavailable until further notice.


Resort Amenity Restrictions: Following government guidelines, we will be implementing strict social distancing measures and encouraging guests to remain at least six feet from other groups when using an amenity, such as the pool, spas, fitness center, business center and restaurant. Signs will be posted to make guests aware of reduced occupancy numbers and to remind everyone to practice social distancing in all common areas of the resort. Currently, the pool hours are limited to 10am to 6pm, and will remain so for the foreseeable future. This will allow for proper maintenance and sanitation of the pool, deck and furniture. Guests will be issued wristbands upon access to the pool deck. Wristbands will only be given to guests at the gate, all parties must be present, no line holds or cuts. Wristbands are color coded by time of arrival. Once the pool reaches maximum occupancy, the earliest group will be asked to vacate the pool to allow those waiting to enter. Important Check Requirement: To help us keep space between groups and prevent crowding, we ask that you please limit the number of people coming into the lobby for check-in to only the primary guest on the reservation.


Be sure to visit the resort’s Concierge to receive your Diamond Greenback everyday savings program while on vacation.