"Mandatory mask policy: All team members indoors at the Cancun Resort are required to wear face masks except when eating or drinking whether they are vaccinated or not. To help us keep space between groups and prevent crowding, we ask that you please limit the number of people coming into the lobby for check-in."
Be sure to visit the resort’s Concierge to receive your Diamond Greenback everyday savings program while on vacation.
"The Main Pool: 10:00 AM to 7:30 pm The Back Pool and Slides: 10:00 AM to 6:00 pm Spas/Hot Tubs: 10:00 AM - 7:30 PM Fitness Center: 6:00 AM - 6:00 PM Daily BBQ Area: 10:00 AM - 8:00 PM Daily Caribe Lounge: 9:00 AM - 7:00 PM Upon using your room key to enter the pool gate, a pool attendant will ask for your Villa Number to determine how many wristbands to distribute based on the size of your room (a 1-bedroom will get 4 wristbands and 2-bedrooms and Penthouse Villas will get 6). Each day new wristbands will be distributed in a different color to differentiate between days. Should it break or get lost, simply show your room key to the attendant for a replacement band. Additionally, we are pleased to offer 2 towels per person/per day for use at the pool. Each person must request and receive their own towels, unfortunately, we cannot distribute towels for anyone not present to receive them. **Please be advised that only registered guests o