Mandatory mask policy: All team members & guests indoors at the Cancun Resort are required to wear face masks except when eating or drinking. Anyone who refuses to wear a mask, after being asked, will be directed to leave the property. To help us keep space between groups and prevent crowding, we ask that you please limit the number of people coming into the lobby for check-in to only the primary guest on the reservation
Be sure to visit the resort’s Concierge to receive your Diamond Greenback everyday savings program while on vacation.
The main pool is open 10:00 am to 7:00 pm. However, half of the front pool does not open until noon. The back pool and slides are open from 10:00 am to 6:00 pm with only 1 slide open at a time. Spas/Hot Tubs: Closed per Nevada COVID-19 Mandate Fitness Center: 6:00 AM - 6:00 PM Daily BBQ Area: Closed Starting April 2, 2021, we will begin distributing pool wristbands. Upon using your room key to enter the pool gate, a pool attendant will ask for your Villa Number to determine how many wristbands to distribute based on the size of your room (a 1-bedroom will get 4 wristbands and 2-bedrooms and Penthouse Villas will get 6). Each day new wristbands will be distributed in a different color to differentiate between days. Should it break or get lost, simply show your room key to the attendant for a replacement band. Additionally, we are pleased to offer 2 towels per person/per day for use at the pool. Each person must request and receive their own towels, unfortunately, we cannot distribute towels for anyone not present to receive them. **Please be advised that only registered guests of the resort will be allowed access to the pool. Pool parties are not accommodated.